Our details
This website is owned and operated by The Cats Whiskers.
Data controller (referred to as “we/us/our”): The Cats Whiskers.
Name of data protection officer: Victoria Willliams.
Our principal place of business is at The Old Toll House, Collipriest, Tiverton, Devon, EX16 4PT.
You can contact us:
Introduction
This
privacy policy sets out how we use and protect any information that you
give when you use this website. We are committed to ensuring that your
privacy is protected. Should we ask you to provide certain information
by which you can be identified when using this website, then you can be
assured that it will only be used in accordance with this privacy
statement. We may change this policy from time to time by updating this
page. You should check this page from time to time to ensure that you
are happy with any changes.
What we collect
Information contained in any enquiry you submit to us. Including the following,
- Name
- Contact information including phone number & email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the “How we use cookies” section.
What we do with the information we gather
We
require this information to understand your needs and provide you with a
better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our services.
- We may
periodically send promotional emails about new products, special offers
or other information which we think you may find interesting using the
email address which you have provided.
- From time to
time, we may also use your information to contact you for market
research purposes. We may contact you by email, phone, fax or mail. We
may use the information to customise the website according to your
interests.
Security
We
are committed to ensuring that your information is secure. In order to
prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure
the information we collect online.
Privacy
- We are committed
to protecting your privacy and maintaining the security of any personal
information received from you. We strictly adhere to the
requirements of the data protection legislation in the UK.
- We will not
provide any of your personal information to other companies or
individuals for commercial reasons without your permission. However, we
may need to provide your name and delivery address to third parties that
we may use for the purposes of delivering specific goods/services to
you.
- We follow strict
security procedures in the storage and disclosure of information which
you have given us, to prevent unauthorised access in accordance with the
UK data protection legislation.
Your legal rights
You have the right to:
- Request access to
your personal data (commonly known as a “data subject access request”).
This enables you to receive a copy of the personal data we hold about
you and to check that we are lawfully processing it.
- Request correction
of the personal data that we hold about you. This enables you to have
any incomplete or inaccurate data we hold about you corrected, though we
may need to verify the accuracy of the new data you provide to us.
- Request erasure
of your personal data. This enables you to ask us to delete or remove
personal data where there is no good reason for us continuing to process
it. You also have the right to ask us to delete or remove your personal
data where you have successfully exercised your right to object to
processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal data to
comply with local law. Note, however, that we may not always be able to
comply with your request of erasure for specific legal reasons which
will be notified to you, if applicable, at the time of your request.
- Object to processing
of your personal data where we are relying on a legitimate interest (or
those of a third party) and there is something about your particular
situation which makes you want to object to processing on this ground as
you feel it impacts on your fundamental rights and freedoms. You also
have the right to object where we are processing your personal data for
direct marketing purposes. In some cases, we may demonstrate that we
have compelling legitimate grounds to process your information which
override your rights and freedoms.
- Request restriction of processing
of your personal data. This enables you to ask us to suspend the
processing of your personal data in the following scenarios: (a) if you
want us to establish the data’s accuracy; (b) where our use of the data
is unlawful but you do not want us to erase it; (c) where you need us to
hold the data even if we no longer require it as you need it to
establish, exercise or defend legal claims; or (d) you have objected to
our use of your data but we need to verify whether we have overriding
legitimate grounds to use it.
- Request the transfer
of your personal data to you or to a third party. We will provide to
you, or a third party you have chosen, your personal data in a
structured, commonly used, machine-readable format. Note that this right
only applies to automated information which you initially provided
consent for us to use or where we used the information to perform a
contract with you.
- Withdraw consent at any time
where we are relying on consent to process your personal data. However,
this will not affect the lawfulness of any processing carried out
before you withdraw your consent. If you withdraw your consent, we may
not be able to provide certain products or services to you. We will
advise you if this is the case at the time you withdraw your consent.
- We do not knowingly collect data relating to children.
- No fee usually required
You will not have to pay a fee to access your personal data (or to
exercise any of the other rights). However, we may charge a reasonable
fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these
circumstances.
- We may need to request specific information from you
to help us confirm your identity and ensure your right to access your
personal data (or to exercise any of your other rights). This is a
security measure to ensure that personal data is not disclosed to any
person who has no right to receive it. We may also contact you to ask
you for further information in relation to your request to speed up our
response.
- We try to respond to all legitimate requests within one month.
Occasionally it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this
case, we will notify you and keep you updated.
How we use cookies
Our
website uses cookies. A cookie is a small file which asks permission to
be placed on your computer's hard drive. The cookie helps analyse web
traffic or lets you know when you visit a particular site. Cookies allow
web applications to respond to you as an individual. The web
application can tailor its operations to your needs, likes and dislikes
by gathering and remembering information about your preferences.
We
use Google Analytics to analyse the use of our website. Google
Analytics gathers information about website use by means of cookies. The
information gathered relating to our website is used to create reports
about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
Overall,
cookies help us provide you with a better website, by enabling us to
monitor which pages you find useful and which you do not. A cookie in no
way gives us access to your computer or any information about you,
other than the data you choose to share with us. You can choose to
accept or decline cookies. Most web browsers automatically accept
cookies, but you can usually modify your browser setting to decline
cookies if you prefer. Blocking all cookies will have a negative impact
upon the usability of many websites. If you block cookies, you will not
be able to use all the features on our website.
Links to other websites
Our
website may contain links to other websites of interest. However, once
you have used these links to leave our site, you should note that we do
not have any control over that other website. Therefore, we cannot be
responsible for the protection and privacy of any information which you
provide whilst visiting such sites and such sites are not governed by
this privacy statement. You should exercise caution and look at the
privacy statement applicable to the website in question.